Digital and remote delivery
Our technical services are delivered electronically or through agreed remote sessions. Delivery can be through an agreed repository, secure download, hosted environment, document, or remote meeting. No physical products are shipped, and physical shipping or returns do not apply.
Schedule confirmed before payment
The proposal specifies the start conditions, milestones, delivery dates or delivery window, and customer dependencies. There is no standard delivery time for all projects. Work starts according to the agreement once required approvals, agreed payments, access, and materials have been received. Any deadline change must be communicated and agreed in writing.
Customer responsibilities
Provide authorised system access, materials you are entitled to use, accurate requirements, and timely feedback. Delays caused by missing access, incomplete information, or third-party availability may require a revised schedule. Access credentials should be exchanged using an agreed secure method, not in an initial enquiry.
Delivery and acceptance
The agreement defines acceptance criteria, the review period, and how to report a defect. At handover we identify the deliverables and provide the agreed documentation. Report a discrepancy with the requirement, steps to reproduce it, and supporting evidence. Corrections within the agreed scope and requests for additional features are handled separately.
Support, licences, and limitations
Source-code transfer, intellectual-property rights, third-party licences, hosting ownership, and post-delivery support are specified in the agreement. AI output may contain errors and requires appropriate human review. We do not guarantee any particular revenue, accuracy level, or business result unless a specific measurable obligation is expressly agreed.
Delay, cancellation, or non-delivery
If a milestone is missed or a deliverable is not supplied as agreed, contact cloudbridgegt@outlook.com. We will review the records and discuss a corrected delivery plan or a refund for work not provided, as applicable under the agreement and law. See Refunds & Disputes for cancellation and escalation.